1) Information We Collect
Information you provide
- Account information such as your mobile phone number and optional preferences, such as your time zone.
- Message content you send to Noelle via SMS or in-app messaging.
- Contacts and notes you choose to store in the Service, for example names, phone numbers, and scheduling context.
- Support communications if you contact us, such as emails you send to support.
Information collected automatically
- SMS metadata such as sender and recipient phone numbers, timestamps, delivery status, and provider identifiers.
- Device information such as push notification tokens and device or platform type, for example iOS or Android, if you enable push notifications.
- Usage and log data such as approximate timestamps of activity and diagnostic logs used to maintain the Service.
Information from integrations (optional)
If you connect third-party services, for example a calendar provider, we may receive and process information from that integration to provide scheduling features. This may include calendar identifiers and event details needed to coordinate scheduling.
Payment and subscription information
If you purchase a subscription through an app store, we receive information needed to confirm your subscription status, such as purchase tokens or transaction identifiers. Payment details, like full card numbers, are generally handled by the app store or payment processor.
2) How We Use Information
We use information to:
- Provide and operate the Service, for example to send and receive SMS, coordinate scheduling, and generate responses.
- Maintain conversation and scheduling context, for example threads, contact linking, and reminders you request or enable.
- Improve reliability, safety, and performance, for example debugging, preventing abuse, and monitoring deliverability issues.
- Provide customer support.
- Comply with legal obligations and enforce our terms.
4) SMS Communications
If you text Noelle, you are requesting to communicate with the Service via SMS. Message frequency varies depending on your usage and the scheduling workflows you enable. Message and data rates may apply.
- Opt-out: You can opt out of SMS at any time by replying STOP.
- Help: You can request help by replying HELP or contacting us at support@getnoelle.com.
5) Data Retention
We retain information for as long as needed to provide the Service and for legitimate business purposes, such as maintaining records, resolving disputes, improving the Service, and complying with legal obligations. You may request deletion of your account and associated data by contacting support@getnoelle.com.
6) Security
We implement reasonable administrative, technical, and organizational measures designed to protect information. For example, message content is stored in encrypted form in our database. However, no system can be guaranteed to be 100 percent secure.
7) Your Choices and Rights
- You can opt out of SMS by replying STOP.
- You can update or remove certain information in the Service, depending on available features.
- You may request access, correction, or deletion of your information by contacting support@getnoelle.com.
- If you connected an integration, for example a calendar provider, you can revoke access through that provider’s settings.
8) Children’s Privacy
The Service is not intended for children under 13, or the minimum age required by your jurisdiction, and we do not knowingly collect personal information from children.
9) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date.
10) Contact Us
Leitbyte LLC
Email: admin@leitbyte.com