Privacy Policy

Last updated:

This Privacy Policy explains how Leitbyte LLC ("Leitbyte", "we", "us") collects, uses, and shares information when you use Noelle (the "Service"), including when you interact with Noelle via SMS or through our app/website.

1) Information We Collect

Information you provide

• Account information such as your mobile phone number and optional preferences (e.g., time zone).
• Message content you send to Noelle via SMS or in-app messaging.
• Contacts and notes you choose to store in the Service (for example, names, phone numbers, and scheduling context).
• Support communications if you contact us (e.g., emails you send to support).

Information collected automatically

• SMS metadata such as sender/recipient phone numbers, timestamps, delivery status, and provider identifiers.
• Device information such as push notification tokens and device/platform type (e.g., iOS/Android), if you enable push notifications.
• Usage and log data such as approximate timestamps of activity and diagnostic logs used to maintain the Service.

Information from integrations (optional)

If you connect third-party services (for example, a calendar provider), we may receive and process information from that integration to provide scheduling features. This may include calendar identifiers and event details needed to coordinate scheduling.

Payment and subscription information

If you purchase a subscription through an app store, we receive information needed to confirm your subscription status (such as purchase tokens/transaction identifiers). Payment details (like full card numbers) are generally handled by the app store or payment processor.

2) How We Use Information

We use information to:

• Provide and operate the Service (e.g., send and receive SMS, coordinate scheduling, generate responses).
• Maintain conversation and scheduling context (e.g., threads, contact linking, and reminders you request or enable).
• Improve reliability, safety, and performance (e.g., debugging, preventing abuse, monitoring deliverability issues).
• Provide customer support.
• Comply with legal obligations and enforce our terms.

3) How We Share Information

We may share information in these situations:

• Service providers that help us operate the Service (for example, SMS delivery providers, hosting providers, analytics/monitoring providers, push notification services, and subscription/entitlement verification). They are authorized to use information only as needed to provide services to us.
• Legal and safety reasons, such as responding to lawful requests, protecting users, preventing fraud/abuse, or enforcing our agreements.
• Business transfers, such as a merger, acquisition, or sale of assets (in which case we will take steps to protect your information).

4) SMS Communications

If you text Noelle, you are requesting to communicate with the Service via SMS. Message frequency varies depending on your usage and the scheduling workflows you enable. Message and data rates may apply.

• Opt-out: You can opt out of SMS at any time by replying STOP.
• Help: You can request help by replying HELP or contacting us at support@getnoelle.com.

5) Data Retention

We retain information for as long as needed to provide the Service and for legitimate business purposes, such as maintaining records, resolving disputes, improving the Service, and complying with legal obligations. You may request deletion of your account and associated data by contacting support@getnoelle.com.

6) Security

We implement reasonable administrative, technical, and organizational measures designed to protect information. For example, message content is stored in encrypted form in our database. However, no system can be guaranteed 100% secure.

7) Your Choices and Rights

• You can opt out of SMS by replying STOP.
• You can update or remove certain information in the Service (depending on available features).
• You may request access, correction, or deletion of your information by contacting support@getnoelle.com.
• If you connected an integration (e.g., calendar), you can revoke access through that provider’s settings.

8) Children’s Privacy

The Service is not intended for children under 13 (or the minimum age required by your jurisdiction), and we do not knowingly collect personal information from children.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date.

10) Contact Us

Leitbyte LLC
Email: admin@leitbyte.com